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Welcome to Top Beauty E-Store
Home » Categories » Customer Service

Our products mainly are import from Italy, Switzerland and USA.

 You may also leave message us if you have any favour items would like to place order. We will try our best to search for customers.

How to buy??

 

 

E-Shop purchase for Hk local buyer

 Please take notice on the description of each product page.

 Any question regarding our product. Customer should let us know as soon as possible before buy.

 The way of purchase from E-store is directly by pressing the button on BUY IT NOW. The system will be automatically processing to showing customers an application form such as address, telephone etc. Please fill in the form and to mentioned your email address to have our further Latest News in the nearest future.

 We accept the payment method are PAYPAL,  HSBC Banking transaction.

HK local buyer can choose face trade for the services.All meets hands over to, after may receive goods only then pays money. (for example quantity greatly to need a prepayment half commodity price to take deposit)

Please have a reference as below part for more details.

 

E-Store purchase for Overseas customers.

 Press BUY IT NOW button after choose the favor products.

 Please also apply as a  member in order go get the latest news from WHENSHOP.

 Take it easy!! We will lead customers how to finish purchase procedure if you choose E-store as a way.

 We are welcome to have your inquiry regarding our products when you shopping at our E-store. Please understand more before buy.

  We accept the payment method are PAYPAL, VISA AND HSBC Banking transaction. Please have a reference as below part for more details.

SHOPPING GUIDE
 
1) Choose products whatever you like.
 
2) Add to Cart after choose.
 
3) Press Checkout (Whatever how many pcs)
 
4) Please log in as our member at this moment if you still haven't apply to be our member.
 
5) It will show up a page of shipping method with customers address. Please check and confirm again if the address is correct or not.
 
6) At the lower side at the same page, there will showing few method of shipment  for customer choose.
 
  Register Mail services (Best way) (free of charge for HK local buyer only)
 
 Table Rate-- Courier services (Best way) (free of charge for HK local buyer only)
 
 
Please choose payment method after finish the shipping information.
 
 
 
 Bank/ Money Transfer
 
 Paypal (Credit card)
 
 
We will offer Visa payment services later on when confirm the setting in E-Store.
 
8) Please enter Redeem Code if you have already get our Cash voucher on record.
 
9) This moment will showing a success purchase page. Please pay attention on your mailbox afterward.
 
 
When we confirm customer payment. System will send an email to customer to notify that all information what customer need. From there, customer must pay attention on their mailbox to see the latest news regarding the shipment from our system.
 
 
Please free fee to contact us if you still have any problem regarding above information.
 

Understand more what is the difference between STOCK and PRE-ORDER PRODUCTS

 Stock is a mean that the products are arrived HK already, we are ready to send to customer anytime.

 Pre-order products is not yet arrive HK. Pls take a notice on the description of each products mentioned for the delivery date.

 Sometimes, pre-order products would be delay shippment. Please consider the situation.

 Because of the system requirement, please pay full payment for all products reservations when purchase in E-Shop.

 Please make sure understand the product you purchase is Pre-order products or Stock products before buy.

 In stock products are always show at E-shop for sell. Customers can choose whether which site is suitable for themselves.



 

 

Discount offer- For E-Shop only

 we will send E-Voucheras a gift to our customers irregular. This coupon are send by E-store automatically. Vip member and general member would get this for purchase our products as a discount purpose. In the case, customers should use it for our E-store only.

 Please have a reference before use, all terms and conditions are mentioned on the E-Voucher.

Availability

We'll do everything to ensure the inmediate availability of our catalog, however, sometimes certain models and products are hard to get. In those cases we'll act this way:

1st: Offer an exchange for different model or size

2nd: Try to buy the products at retail to ship it anyway to you

3rd: Refund full amount paid.

 

Exchange and Refund

All our products have 5 days return and money-back guarantee if you are not satisfied with it. (If the problem is mentioned above) Read first our return conditions

 Mistake on the Model sending: We responsible for Round-Traffic Fare.

 

 If the product function is different with our products description.

 

 

 

 

 

 


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